January 8, 2024

Network Instability Disrupting Live Broadcast – Case Study

amis it services

Introduction

Due to the importance of confidentiality and security, we refrain from revealing the identities of our customers. Should you wish to gain a deeper understanding of our services and desire to communicate with our customers, we are eager to facilitate this connection.

Company 1: Who are they?

This company is a full-service production company that creates video and audio content. Their services include creative development, production and post-production, consulting, talent booking/casting and social community management.

What does Network Stability mean to Broadcast Companies?

These types of companies really care about network stability because of the “Live” nature of the industry and when the shows are pre-recorded the talent and staff don’t want to wait for the network and systems to function to continue with the show. The need for highly available infrastructure is critical in the broadcast industry.

Problems to Solve

magnifier glass problem to solve case study

Issues Reported

Company 1 reported broadcast issues. They needed help identifying the source of the problem and wanted recommendations for next steps. The impact of the broadcast issues caused it to be unwatchable, continuous skipping during the live broadcast hindered the co-host’s ability to perform at a high level.

Problems Identified

The first problem we identified was the network design itself, we recommended a streamlined design that improves performance. The main problems were that there was very little visibility of the network. The main goal for AMIS was to increase visibility and improve network design for Company 1.

What was implemented?

After we performed our analysis (discovery) we recommended an adjustment of Company 1's network design and network equipment. We then recommended the implementation of network security technology (Application Control), then applying Quality of Service (QoS) and SD-WAN monitoring.

The network design upgrade improved network stability by 80%. We then established a baseline of applications and services used during the broadcast by using Application Control (via the firewall we installed). Once we identified the critical applications and services, we prioritized that traffic as high priority so that bandwidth is always available for them. The final step was to establish monitoring for the internet circuit and bandwidth utilization, this helps identify if the issues reported were due to the Internet Service Provider or internal systems.

Wrap up!

Results

The results were an increase of network and broadcast stability of 99.99%. We now have 24/7 monitoring of the network, we observe packet loss, latency, jitter, bandwidth utilization and application / services used.